| Sunday, October 19, 2008 |
| 5:30-7 p.m. |
Welcome Reception |
| Monday, October 20, 2008 |
| 8-8:15 a.m. |
Welcome Remarks |
Ken Skala, NPK Construction Equipment |
| 8:15-9 a.m. |
Train While You Fight; Fight While You Train |
Keni Thomas, Military Analyst/Recording Artist |
| 9-9:30 a.m. |
Break |
| 9:30-10:15 a.m. |
Look Ma, No Hands! - A Straight Line to Productivity |
Richard Kirkby, MacDon Industries
Don Boles, Grain Farmer
|
| 10:15-11 a.m. |
Integrated Service Offerings |
Mike Hayes, Komatsu |
| 11-11:45 a.m. |
Bio-fuel Opportunities and Challenges |
Don Borgman, Deere & Company |
| 11:45 a.m.-1 p.m. |
Lunch |
| 1-1:45 p.m. |
Dynamic Change to Warrenty |
Michael Roberts, Ford Motor Company |
| 1:45-2:30 p.m. |
Product Improvement Campaign |
Peter White, CNH |
| 2:30-3 p.m. |
Break |
| 3-4:15 p.m. |
Service is King - Customer Panel |
Clay Sherrill, Moderator |
| 5 p.m. |
Dine Around (Meet in lobby seating area) |
| Tuesday, October 21, 2008 |
| 8-8:10 a.m. |
Opening Remarks |
Ken Skala, NPK Construction Equipment |
| 8:10-8:40 a.m. |
Process of the Training Process |
John Dolezal, Ditch Witch |
| 8:40-9:30 a.m. |
Teaching for Keeps |
Alvin Llewelyn, Kawasaki |
| 9:30-10 a.m. |
Break |
| 10-10:45 a.m. |
Case Study on Training |
Jose Perez, Metso Minerals |
| 10:45-11:15 a.m. |
Making a Case for Adult Learning |
John Dolezal, Ditch Witch |
| 11:15-11:45 a.m. |
AEM State of the Union |
Chuck Frey, AEM |
| 11:45 a.m.-1 p.m. |
Lunch |
| 1-2:15 p.m. |
Effective Decision Making with Dealer Councils |
Deb Amens, Esco Corporation
Michael Werner, JCB
Kevin Roberts, LBX
Randy Bushelli, Volvo |
| 2:15-2:45 p.m. |
Break |
| 2:45-3:30 p.m. |
Skilled Labor Shortage - A Growing Concern |
Stan Deatherage, Caterpillar |
| 3:30-4:30 p.m. |
Call Centers are all the Same... Aren't They? |
David Livingway, Aditya Birla Minacs |
| Wednesday, October 22, 2008 |
| 8-8:10 a.m. |
Opening Remarks |
Russ Henderson, MacDon Industries |
| 8:10-9 a.m. |
Working Wireless: Tools or Toys? |
Michael Bunch, Link-Belt Construction Equip. |
| 9-9:30 a.m. |
Break |
| 9:30-10:30 a.m. |
Are You Playing with the Right Equipment? |
Eric Bailey, Team Energizer |
| 10:30 a.m. |
Closing Remarks, Introduction to Great Assist |
Russ Henderson, MacDon Industries
Ken Skala, NPK Construction Equipment |
