| Saturday, October 12, 2002 |
| 5:30 - 7 p.m. |
Reception Poolside |
| Sunday, October 13, 2002 |
| 1 p.m. |
Welcome |
Mark Kem, DitchWitch
Art Ashworth, MinnPar |
| 1:15 - 2:15 p.m. |
Does a Down Market Affect Customer Service Delivery? |
Dr. Lee Manzer |
| 2:15 - 2:45 p.m. |
Break |
| 2:45 - 4 p.m. |
Customer Relationship Management: Case Studies |
Mark Coberly, JCB
Ryan Newman, Kolberg-Pioneer
Paula Disney, Esco
Mike Pasold, Deere & Co.
Moderated by Manzer |
| 3:30 p.m. |
Introductions/Major Projects |
Mike Bunch, Link Belt |
| 6 - 6:30 p.m. |
On-Site reception, off-site dine-around |
| Monday, October 14, 2002 |
| 8 a.m. |
Opening Remarks |
Dick Yahnke, Deere & Co. |
| 8:15 - 9:30 a.m. |
Criteria for Making Purchasing Decisions |
Steve Mitchell, Teichert Construction
Loren Balzer, (Independent) Custom Combine Operator
Craig Lockhart, Phelps Dodge |
| 9:30 - 10 a.m. |
Break |
| 10 - 11:30 a.m. |
Providing Better Customer Support through Inventory Management |
Mark Leonard, Radio Shack
Paula Disney, Esco |
| 11:30 - 1 p.m. |
Lunch |
| 1 - 1:30 p.m. |
Parts Operational Survey Results |
Mike Bunch, Link Belt
Art Ashworth, MinnPar |
| 1:30 - 2 p.m. |
State Dealer Warranty Legislation |
Joel Riemer, AEM
Les Teplicky, Deere & Co. |
| 2 - 2:30 p.m. |
Break |
| 2:30 - 3 p.m. |
Dealer Incentive Evaluation |
Mark Kern, DitchWitch |
| 3 - 3:30 p.m. |
The Changing Parts Landscape: Food for Thought |
Bryn Miller, Deere & Co. |
| 5 - 8 p.m. |
Networking Event with Dinner |
| Tuesday, October 15, 2002 |
| 8 a.m. |
Opening Remarks |
Art Ashworth, MinnPar |
| 8:10 - 9:30 a.m. |
Delivering Web Based Training to the User |
Zulfikar Sidi, Centra
Brent White, Trimble
Mark Alexander, U of Phoenix Online |
| 9:30 - 10 a.m. |
Break |
| 10 - 11:30 a.m. |
Bundling Services/Contracts |
Steffen Spell, IR Air Solutions
Jay Freeland, GE Energy Rentals |
| 11:30 a.m. |
Great Exchange of logowear |
| 11:45 a.m. |
Seminar Ends |
| Noon |
Parts Marketing Statistical Meeting w/ Lunch, Granada II Reservations Required |
Antoinette Vnuk |
