| Sunday, October 03, 2004 |
| 5:30-7 p.m. |
Welcome Reception |
| Monday, October 04, 2004 |
| 7-8 a.m. |
Continental Breakfast |
| 8-8:20 a.m. |
Welcome Remarks |
Jenning Nelson, Dana Corporation |
| 8:20-9:30 a.m. |
Continuous Improvement Enhances Operating Results! |
Professor Clinton Longenecker |
| 9:30-10 a.m. |
Break |
| 10-11:30 a.m. |
Dealer Success by the Numbers |
Ron Slee, R.J. Slee & Associates |
| 11:30 a.m.-1 p.m. |
Lunch |
| 1-2:30 p.m. |
Channel Challenges: Large Corporate Customer Panel |
Michael Coffey, APAC;
John Rodrigues, JG Boswell;
& Michael Monnot, Zachry Construction Co.
Moderated by Richard Yahnke, Deere & Co. |
| 2:30-3 p.m. |
Break |
| 3-4:30 p.m. |
Channel Challenges: Dealer Customer Panel |
Robert Mullins, ROMCO;
Terry Hlavinka, Hlavinka Equipment Co.;
& Jeff DeFehr, Western Equipment.
Moderated by Richard Goldsbury, Bobcat Company |
| 5:30 p.m. |
Dine Around (optional) |
| Tuesday, October 05, 2004 |
| 7-8 a.m. |
Continental Breakfast |
| 8-8:15 a.m. |
Opening Remarks |
Jennings Nelson |
| 8:15-9 a.m. |
Case Study in Effective Technician Training |
John Wawszko, Canadian Apprenticeship Board |
| 9-10 a.m. |
Warranty: "Off-Loading" the Risk |
Jock Cockroft, Glynn General |
| 10-10:30 a.m. |
Break |
| 10:30-11:30 a.m. |
Benchmarking from '04 AEM Parts and Training Surveys |
Art Ashworth, MinnPar
Mike Bunch, Link-Belt |
| 11:30 a.m.-1 p.m. |
Lunch |
| 1-1:45 p.m. |
Machine Technology & Technical Publications of the Future |
Tom Hawley, O'Neil & Associates |
| 1:45-2:30 p.m. |
ISODraw Technology Sets the Pace for the Future |
Sigrid Weidenbrueck, ITEDO |
| 2:30-3 p.m. |
Break |
| 3-4:15 p.m. |
Supply Chain Expectations & Superior Performance |
David Carlisle, Carlisle & Company |
| 4:15-4:30 p.m. |
Great Exchange of Logo Wear |
| 5-7 p.m. |
Parts Marketing Statistical Meeting |
| Wednesday, October 06, 2004 |
| 7-8 a.m. |
Continental Breakfast |
| 8-8:15 a.m. |
Opening Remarks |
Jennings Nelson |
| 8:15-9:15 a.m. |
Basics of Online Training |
Meg Wiltshire, Trimble |
| 9:15-9:45 a.m. |
Break |
| 9:45-10:30 a.m. |
Global Training Issues & Challenges |
Dennis Clausen, GOMACO |
| 10:30-11:30 a.m. |
Effective Training Using a Learning Management System |
Mick Vaught, Volvo |
| 11:30 a.m.-1 p.m. |
Lunch |
| 1-1:45 p.m. |
Case Study in Parts Training |
Larry Phillips, CNH |
| 1:45-2:15 p.m. |
Dealer Customer Support Performance Incentive Program |
Mark Kern, Ditch Witch |
| 2:15-2:30 p.m. |
Break |
| 2:30-3:15 p.m. |
Training for Safety in the Rental Market |
Tom Ihringer, Bobcat |
Please call Wanda Larsen at 414-298-4135.
