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Customer Support Council Seminar

Seminar Agenda

Sunday, October 7 - Wednesday, October 10, 2007
Sheraton Gunter Hotel
San Antonio, Texas

Sunday, October 07, 2007
5:30 - 7 p.m. Welcome Reception
Monday, October 08, 2007
7 - 8 a.m. Continental Breakfast
8 a.m. Welcome Remarks Debra Amens, Esco Corporation
8:10 - 9:30 a.m. Distribution Development & Profitability Jim Weber, Weber Consulting
9:30 - 10 a.m. Break
10 - 11:45 a.m. Dealer Best Practices for Increased Revenues and Profitability Dale Nordman, Butler CAT
Jim Price, Groff Tractor
Tom Ficklin, White Oak Equipment
Mike Green, Waukesha-Pearce
Moderator, Jim Weber
11:45 - 1 p.m. Lunch
1 - 2 p.m. 2007 Warranty Survey Results & Panel Interpretation Ken Skala, NPK Construction
Kevin Roberts, LBX
Jeff Stewart, Takeuchi
Moderator, Peter White
1 - 2 p.m. Two Guys and an Old PDA
BREAKOUT
Michael Bunch, Link-Belt Constuction Equipment
Tom Bright, Terex
2 - 2:30 p.m. Break
2:30 - 3:30 p.m. Information Technology for Fleet Management Ken Calvert, Komatsu
3:30 - 4:30 p.m. Integrated Software Creates Efficiencies Norm Thurow, Zachry Construction Corporation
5:30 p.m. Dine Around (Meet in Lobby)
Tuesday, October 09, 2007
7 - 8 a.m. Continental Breakfast
7:15 - 8 a.m. Emission Regulation Update (Early morning breakout) Al Hovda, Donaldson Company
8 - 8:10 a.m. Opening Remarks Deb Amens, Esco Corporation
8:10 - 9 a.m. Military Machine Restoration Jim McDowell, Manitowoc CraneCare
9 - 10 a.m. Technology Tools for Training Efficiency Mike Schaefer, Sauer-Danfoss
Claude Kaddissi, Automation Studio
Ricky Harbour, Ditch Witch
10 - 10:30 a.m. Break
10:30 - 11:30 a.m. Calculating Return on Investment for Training Mick Vaught, Vaught Training
11:30 - 1 p.m. Lunch
1 - 1:15 p.m. AEM Services and Tools Chuck Frey & Dan Moss, AEM
1:15 - 2:15 p.m. Supporting Equipment Globally Mark Mallory, Esco Corporation Greg Davis, P&H Mining Equipment
2:15 - 2:45 p.m. Break
2:45 - 3:30 p.m. Using Analytics to Drive Component and Product Improvement Richard Planisek, Blount International
3:30 - 4:30 p.m. Lessons Learned from the Automotive Industry Ken Feldman, Ford Motor Company
4:30 - 6:30 p.m. Table Top Technology Display
Wednesday, October 10, 2007
7 - 8 a.m. Continental Breakfast
8 - 8:10 a.m. Opening Remarks Ken Skala, NPK Construction Equipment
8:10 - 9 a.m. Dealer-Manufacturer Legislation Robert Wolin, Baker & Hostetler LLP
9 - 9:30 a.m. Break
9:30 - 10:15 a.m. Train, Retain, Reward Keith Byrom, Zachry Construction Corporation
10:15 - 11:15 a.m. Creating Ultimate Customer Experiences Dr. Joseph Michelli
11:15 - 11:45 a.m. Great Exchange of Logowear
11:45 a.m. Seminar concludes
12 - 5 p.m. Training Committee Luncheon Meeting (optional) Dan Moss, AEM

 

Seminar Program Manager

Heide Kraus, 414-298-4143

Registration Questions?

Please call Wanda Larsen at 414-298-4135.

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