This year's program will combine all the things important in product support: superior customer service, creating solutions and teamwork. All this and more in the Big Easy. Topics featured this year include:

• BioFuel Opportunities and Challenges
• Dynamic Change to Warranty
• Tiered Process for Evaluating Dealers
• Service is King—Customer Panel
• Process of the Training Process
• Effective Training—Find, Confirm, Fix, Check
• Parts Forecasting/Service Logistics
• Dealer Managed Inventory
• Product Improvement Campaign
• Effective Call Centers
• Man-Machine Interface
• Integrated Service Offerings

Register Today!

Networking Opportunities

This year's program includes three optional but valuable networking programs: a golf tournament on Sunday, October 19, a Dine Around on Monday, October 20 and the Great Assist service project for New Orleans on October 22-24.

The Great Assist October 22-24, 2008

For those making plans, please note this year's program will include an optional Great Assist service project in the city of New Orleans. From noon on Wednesday, October 22 through Friday, October 24, those passionate about customer service have the opportunity to extend their stay and assist families and neighborhoods in New Orleans.

AEM will be helping the St. Bernard Project with rebuilding homes in the New Orleans area. More information about the St. Bernard Project can be found at: www.stbernardproject.org.

To sign up for the Great Assist service project, please mark the box on the Customer Support Council Seminar registration form.

For those participating in the Great Assist service project, AEM will also be reserving housing at Camp Hope.

Camp Hope is a former middle school being used as a basic housing facility for volunteers. Camp Hope provides a place to sleep, recreation space, wireless internet, meeting spaces, 2 hot meals and a bag lunch for your workday. More information about Camp Hope can be found at: www.habitat-nola.org/camp_hope/

Seminar Hotel

The Astor Crowne Plaza is located where Bourbon Street meets Canal Street, at 739 Canal Street, New Orleans, LA 70130. It allows for quick access to both the excitement of Bourbon Street and nearby downtown attractions of Harrah's Casino, the riverwalk shopping center and the Market. Make your sleeping room reservations by calling 866-750-4202 and indicating “AEM” or the “Association of Equipment Manufacturers” and its associated $149 group rate. Shuttle service between the airport and the Astor is provided by Airport Shuttle, www.airportshuttleneworleans.com, 504-522-3500. It's $30 round trip with reservations made in advance or by purchasing the ticket at the airport.

Seminar Program Manager

Heide Kraus, CMP (414) 298-4143