Association of Equipment Manufacturers


Customer Support Council Seminar

October 3-6, 2010
Isle Hotel | Bettendorf, IA, US

It’s Been a While, Let’s Talk: Challenges in Customer Support

The Seminar Planning Committee and the AEM Education Team are pleased to present the 2010 Customer Support Council Seminar. We know that now it’s more important than ever to meet and network with your peers in the parts, service, training and warranty functions. The 2010 program will engage attendees in dialogue regarding the trends and challenges seen in today’s uncertain economy. It will provide a glimpse of new opportunities on the horizon and assist with handling age-old challenges.

The exchange of ideas and benchmarking cannot be beat—and the topics cover best practices in product support in the construction industry as well as agriculture, forestry and mining. The robust content: presentations, case-study demonstrations, examples of technology use and networking combine for a powerful, cost effective program that you won’t want to miss.

(click here for the full program)

Featured Topics

New for 2010

John Deere Seeding Factory Tour
Our 2010 Customer Support Council Seminar will include a tour of the John Deere Seeding Factory on Tuesday, October 5. This state-of-the-art, 20 acre facility produces the MaxEmergeXP planter. The tour will include an informational film that explains the equipment being assembled, and a 45 minute walking tour that observes welding, assembly, building of individual row units and the final product. There is no additional fee for the tour, but registration is required.

Seminar Location

The Isle Casino Hotel is located at 1777 Isle Parkway in Bettendorf, IA. A limited block of rooms is being held at the Isle Hotel. Please call 1-800-843-4753 and mention WAE1004 to receive the discounted group rate of $79. Please reserve by September 17 to ensure the group rate. Alternate area properties include the Holiday Inn Bettendorf and the Ramada Bettendorf-Davenport.

Thank You To Our Sponsors

Ken Cook Company
Midland Information Resources
SH3 Translations

For more information, visit the Sponsorship Opportunities Link on the right side of this page.

Current Event



4C Solutions Inc
AGCO Corporation
Almon Inc.
Deere & Company
Esco Corporation
FreedomPay Inc
GGS Technical Publications
KCMA Corporation
LBX Company
Link Belt Construction
MacDon Industries
MinnPar LLC
O'Neil & Associates
Pierce Distribution
Roadtec Inc.
SH3 Translations
Takeuchi Manufacturing
Topcon Positioning Systems
Wolf Robotics

Other Customer Support Councils

November 3-5, 2014
Sheraton Music City | Nashville, TN, US

September 23-25, 2013
Rosen Centre Hotel | Orlando, FL

September 16-19, 2012
Sheraton Indianapolis City Centre | Indianapolis, IN

September 26-28, 2011
Intercontinental Hotel Milwaukee | Milwaukee, WI, US


Program Content

Helen Horner
Meetings & Education Programs Manager | 414-298-4179

Conference Registration

Lynda Schmitz
Event Services Coordinator | 414-298-4166

© 2014 AEM


6737 West Washington Street
Suite 2400
Milwaukee, WI 53214-5647
TEL 414.272.0943
FAX 414.272.1170