Conferences
Customer Support Council Seminar
October 19-22, 2008
Astor Crowne Plaza Hotel | New Orleans, LA, US
Sunday, October 19, 2008 | ||
| 5:30-7 p.m. | Welcome Reception | |
Monday, October 20, 2008 | ||
| 8-8:15 a.m. | Welcome Remarks | Ken Skala, NPK Construction Equipment |
| 8:15-9 a.m. | Train While You Fight; Fight While You Train | Keni Thomas, Military Analyst/Recording Artist |
| 9-9:30 a.m. | Break | |
| 9:30-10:15 a.m. | Look Ma, No Hands! - A Straight Line to Productivity | Richard Kirkby, MacDon Industries Don Boles, Grain Farmer |
| 10:15-11 a.m. | Integrated Service Offerings | Mike Hayes, Komatsu |
| 11-11:45 a.m. | Bio-fuel Opportunities and Challenges | Don Borgman, Deere & Company |
| 11:45 a.m.-1 p.m. | Lunch | |
| 1-1:45 p.m. | Dynamic Change to Warrenty | Michael Roberts, Ford Motor Company |
| 1:45-2:30 p.m. | Product Improvement Campaign | Peter White, CNH |
| 2:30-3 p.m. | Break | |
| 3-4:15 p.m. | Service is King - Customer Panel | Clay Sherrill, Moderator |
| 5 p.m. | Dine Around (Meet in lobby seating area) | |
Tuesday, October 21, 2008 | ||
| 8-8:10 a.m. | Opening Remarks | Ken Skala, NPK Construction Equipment |
| 8:10-8:40 a.m. | Process of the Training Process | John Dolezal, Ditch Witch |
| 8:40-9:30 a.m. | Teaching for Keeps | Alvin Llewelyn, Kawasaki |
| 9:30-10 a.m. | Break | |
| 10-10:45 a.m. | Case Study on Training | Jose Perez, Metso Minerals |
| 10:45-11:15 a.m. | Making a Case for Adult Learning | John Dolezal, Ditch Witch |
| 11:15-11:45 a.m. | AEM State of the Union | Chuck Frey, AEM |
| 11:45 a.m.-1 p.m. | Lunch | |
| 1-2:15 p.m. | Effective Decision Making with Dealer Councils | Deb Amens, Esco Corporation Michael Werner, JCB Kevin Roberts, LBX Randy Bushelli, Volvo |
| 2:15-2:45 p.m. | Break | |
| 2:45-3:30 p.m. | Skilled Labor Shortage - A Growing Concern | Stan Deatherage, Caterpillar |
| 3:30-4:30 p.m. | Call Centers are all the Same... Aren't They? | David Livingway, Aditya Birla Minacs |
Wednesday, October 22, 2008 | ||
| 8-8:10 a.m. | Opening Remarks | Russ Henderson, MacDon Industries |
| 8:10-9 a.m. | Working Wireless: Tools or Toys? | Michael Bunch, Link-Belt Construction Equip. |
| 9-9:30 a.m. | Break | |
| 9:30-10:30 a.m. | Are You Playing with the Right Equipment? | Eric Bailey, Team Energizer |
| 10:30 a.m. | Closing Remarks, Introduction to Great Assist | Russ Henderson, MacDon Industries Ken Skala, NPK Construction Equipment |
Current Event
Other Customer Support Councils
September 23-25, 2013
Rosen Centre Hotel | Orlando, FL
September 16-19, 2012
Sheraton Indianapolis City Centre | Indianapolis, IN
September 26-28, 2011
Intercontinental Hotel Milwaukee | Milwaukee, WI, US
Questions?
Program Content
Helen Horner
Meetings & Education Programs Manager | 414-298-4179
Conference Registration
Angela Weller
Housing & Registration Coordinator | 414-298-4159
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