Association of Equipment Manufacturers


Customer Support Council Seminar

October 19-22, 2008
Astor Crowne Plaza Hotel | New Orleans, LA, US

Sunday, October 19, 2008

5:30-7 p.m. Welcome Reception

Monday, October 20, 2008

8-8:15 a.m. Welcome Remarks Ken Skala, NPK Construction Equipment
8:15-9 a.m. Train While You Fight; Fight While You Train Keni Thomas, Military Analyst/Recording Artist
9-9:30 a.m. Break
9:30-10:15 a.m. Look Ma, No Hands! - A Straight Line to Productivity Richard Kirkby, MacDon Industries
Don Boles, Grain Farmer
10:15-11 a.m. Integrated Service Offerings Mike Hayes, Komatsu
11-11:45 a.m. Bio-fuel Opportunities and Challenges Don Borgman, Deere & Company
11:45 a.m.-1 p.m. Lunch
1-1:45 p.m. Dynamic Change to Warrenty Michael Roberts, Ford Motor Company
1:45-2:30 p.m. Product Improvement Campaign Peter White, CNH
2:30-3 p.m. Break
3-4:15 p.m. Service is King - Customer Panel Clay Sherrill, Moderator
5 p.m. Dine Around (Meet in lobby seating area)

Tuesday, October 21, 2008

8-8:10 a.m. Opening Remarks Ken Skala, NPK Construction Equipment
8:10-8:40 a.m. Process of the Training Process John Dolezal, Ditch Witch
8:40-9:30 a.m. Teaching for Keeps Alvin Llewelyn, Kawasaki
9:30-10 a.m. Break
10-10:45 a.m. Case Study on Training Jose Perez, Metso Minerals
10:45-11:15 a.m. Making a Case for Adult Learning John Dolezal, Ditch Witch
11:15-11:45 a.m. AEM State of the Union Chuck Frey, AEM
11:45 a.m.-1 p.m. Lunch
1-2:15 p.m. Effective Decision Making with Dealer Councils Deb Amens, Esco Corporation
Michael Werner, JCB
Kevin Roberts, LBX
Randy Bushelli, Volvo
2:15-2:45 p.m. Break
2:45-3:30 p.m. Skilled Labor Shortage - A Growing Concern Stan Deatherage, Caterpillar
3:30-4:30 p.m. Call Centers are all the Same... Aren't They? David Livingway, Aditya Birla Minacs

Wednesday, October 22, 2008

8-8:10 a.m. Opening Remarks Russ Henderson, MacDon Industries
8:10-9 a.m. Working Wireless: Tools or Toys? Michael Bunch, Link-Belt Construction Equip.
9-9:30 a.m. Break
9:30-10:30 a.m. Are You Playing with the Right Equipment? Eric Bailey, Team Energizer
10:30 a.m. Closing Remarks, Introduction to Great Assist Russ Henderson, MacDon Industries
Ken Skala, NPK Construction Equipment

Current Event

Other Customer Support Councils

November 3-5, 2014
Sheraton Music City | Nashville, TN, US

September 23-25, 2013
Rosen Centre Hotel | Orlando, FL

September 16-19, 2012
Sheraton Indianapolis City Centre | Indianapolis, IN

September 26-28, 2011
Intercontinental Hotel Milwaukee | Milwaukee, WI, US


Program Content

Helen Horner
Meetings & Education Programs Manager | 414-298-4179

Conference Registration

Lynda Schmitz
Event Services Coordinator | 414-298-4166

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