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Education - Customer Support
Parts, service and training
October 12-15, 2002
Scottsdale, AZ
 AEM’s customer support seminars feature the latest in after-sale service and product support information targeted to the needs of equipment manufacturers’ parts, service and training professionals.
This year’s program will focus on “bundling” of services to initiate greater customer satisfaction. Issues discussed as part of overall benefit delivery include maintenance, GPS, training and warranties.
Other topic areas to be covered:
- Customer satisfaction
- Dealer incentive evaluation
- Inventory management
- Life cycle costs
- CRM-Industry Panel
- Product improvement process
An AEM Parts Marketing Statistical Committee meeting will follow the seminar.
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