Event Services Manager

AEM (Association of Equipment Manufacturers) is hiring an Event Services Manager. We are offering this opportunity to an event professional who enjoys variety and challenge to join our team of Event Services professionals. This individual will work as the primary liaison between internal staff and external partners for tradeshow registration, housing, lead retrieval, and behavioral tracking services and will support logistics tasks.

Responsibilities:

• Managing third-party event services vendors such as registration & housing platform vendors, data integrations systems vendors, lead retrieval vendors and meeting room management vendors
• Manage, develop and implementation of registration & housing plans across multiple systems including attendee and exhibitor sites, hotel inventory and program management, lead retrieval, behavioral tracking services, onsite event registration and attendance reporting.
• Manage housing programs for tradeshows including working with housing provider, site builds, inventory & strategic program management, testing, customer service.
• Budget management: work with stakeholders & vendors to develop, manage and reforecast budgets as needed.
• Vendor selection & contracting vet, recommend, and contract vendors for services, such as registration, lead and behavioral programs and meeting room management.
• Develop and continuously enhance programs through the analysis of survey feedback, post-show data, internal and external needs, monetization opportunities and more.
• Manage additional rotating department logistical tasks, such as transportation, parking passes, car rentals, airline discounts, onsite staff.

Requirements:

• Associates degree or higher in Event Management (or equivalent work experience)
• Proficiency in event registration, lead retrieval, housing platforms, and event technology systems
• Knowledge of event and project management
• Experience working in tradeshow or event operations.
• Advanced knowledge of Microsoft products, specifically Excel and PowerPoint.
• Excellent communication (written and verbal), leadership and interpersonal skills.
• Flexibility: may be asked to manage additional logistical event tasks, as needed, outside of noted tasks
• Preference for a collaborative workstyle
• Willingness to travel up to 20%, including some nights & weekends
• Work in the office three days a week to maximize team collaboration.
• Industry related certification (CMP or CEM) desirable but not required.