Thinking Forward Virtual Events 

Helping members and the equipment manufacturing industry learn about advances in technology through sharing innovation concepts that change business models.

Leveraging Technology to Meet New Customer Expectations

More and more organizations have seen the benefits of adding chatbots to their customer service and marketing arsenals. Bots are helping customers get answers quickly, saving money, generating leads and eliminating calls. Organizations that have implemented chatbots have seen higher conversion rates on what are normally stagnant web pages. Chatbots use AI to mine past conversations with buyers, so live chatbots can answer buyer questions. Avatars take this already productive service to the next level and create a real, life-like connection with the customer by combining cutting-edge 3D scanning, motion capture and human behavioral code technologies.

During this session Quantum Capture and other experts will share how you can leverage this AI technology by adding chatbots and avatars to your customer support team for round-the-clock service. Learn why businesses that adopt these approaches will continue to see growth in the future.

Date: Tuesday, October 20, 2020
Time: 1:00 - 2:30 p.m. CST

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Featured Speakers:
Matt McPherson
Matt McPherson, COO, Quantum Capture
Matt McPherson is a seasoned technology entrepreneur and operator, having launched organizations in multiple sectors including healthcare (Infonaut Inc.) and developer tools (Lightning Platform). McPherson has been a proponent of the transformative potential of virtual/augmented reality interfaces since the early ‘90s. At Quantum Capture, he brings a depth of experience in strategic planning, corporate business development and venture financing. He has a B.Sc. in Psychology from Queen’s University and a Master of Information from the University of Toronto, where he occasionally teaches a popular course in tech entrepreneurship.


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