Information Technology Coordinator

Full-Time

Milwaukee, WI (Hybrid)

AEM (Association of Equipment Manufacturers) is a Top Workplace 2022 named by the Milwaukee Journal Sentinel and is hiring an Information Technology Coordinator.

We are offering this opportunity to a service-oriented professional who enjoys variety and challenge to join our team of IT professionals.

Responsibilities: 

  • Provide IT support/help desk for AEM staff with a strong emphasis on consistent and timely customer service, responding to 30-40 requests per week of varying complexity and need. 

  • Oversee and improve IT Orientations/Onboarding & Employee IT Offboarding. 

  • Administrator for the Customer Contact Center in 8x8 & Teams Phones for applicable staff.  

  • Training/Staff Meeting Topics – Provide training to staff on system software and process. 

  • AV/Room Help & Meeting Setup. 

  • Support the Customer Contact Center in 8x8 & Teams Phones for Staff. 

  • Troubleshoot PC/Tablet issues, including hardware and software.  

  • Help setup approved AEM Event & Form Setups in SMART. 

Requirements: 

Successful candidates should have a minimum of 1-2 years’ experience, as well as demonstrated competencies in: 

  • Hold an Associate degree or higher in a computer-related field.  

  • Ability to research a variety of technical issues, prioritize issues and respond to staff in a timely and professional manner.  

  • Ability to respond to a high volume of requests with varying complexity.  

  • Customer-service oriented, with advanced written and verbal communication skills.  

  • High degree of technical aptitude.  

  • Problem-solving and critical thinking skills.  

  • Familiarity with service desk ticket systems, SharePoint/SharePoint Online, Teams Phones and Audio-Visual preferred

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