Account Success Advisor
Full-Time
Milwaukee, WI (Hybrid)
The Association of Equipment Manufacturers (AEM) is hiring an Account Success Advisor! We are looking to connect with driven, client-focused professionals who would enjoy variety and challenge within our Member & Exhibitor Success Team (MEST). This position will leverage effective relationship building to manage accounts and serve as a point of contact for membership.
Responsibilities:
Manage and grow a defined sales territory
- Serve as the primary contact for membership, exhibition sales, and sponsorships.
- Develop and execute strategic sales and travel plans tailored to top prospects and current member engagement.
- Visit member facilities in-person, build relationships, and increase visibility.
- Deliver exceptional customer service, provide education and support to members and exhibitors, and troubleshoot across departments as needed.
- Maintain accurate and up-to-date member and exhibitor records in CRM system, including notes, leads, and engagement activity.
- Create customized engagement roadmaps for individual member companies, fostering deeper relationships, and aligning AEM offerings with their unique needs.
- Support onboarding efforts for new members and board participants, ensuring a smooth and informative introduction to AEM.
- Act as the voice of the customer, staying informed on industry trends and communicating insights across the organization.
- Lead sales efforts for AEM tradeshows and sponsorship opportunities.
- Ensure alignment with organizational goals and member interests.
- Conduct proactive prospecting of potential members and exhibitors through industry research, publications, and event participation.
- Assist with collections related to membership, tradeshows, and sponsorships in coordination with the accounting team.
- Represent AEM at industry events and trade shows.
Requirements:
A successful candidate will hold at minimum an Associate’s degree in a business-related field and will have 2-3 years of relevant experience in a sales or account advising role. Past association or trade show sales experience preferred. The ideal candidate will also demonstrate:
- Excellent written and verbal communication skills.
- Superb relationship building abilities.
- Ability to travel 10-15%, including travel/work outside of business hours, depending on annual trade show cycle.
- Experience in sales, additional experience with exhibitions and trade shows and/or associations preferred.
About AEM:
AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.
AEM offers a competitive salary and an outstanding benefits package including health, dental, vision, 401(k), 401(k) company match, life insurance, long-term disability, 18 PTO days during the first full calendar year, and 10 paid holidays. Our staff is enthusiastic and passionate about what they do, our office space is both modern and inviting and are involved in a variety of community services.