Customer Success Intern
Internship
Milwaukee, WI
Customer Success Intern
The Association of Equipment Manufacturers (AEM) is hiring a Customer Success Intern! We are seeking a highly motived team player interested in providing exceptional support to our members and exhibitors and assisting our Customer Success Team. The duration of this internship runs through December 2026 at 15-20 hours per week, in person, during business hours.
Responsibilities include:
- Respond to Customer Success inquiries via email and phone in a timely, professional manner.
- Build and maintain a strong working knowledge of tradeshow rules, regulations, and AEM member services to accurately resolve inquiries or appropriately escalate issues to other teams.
- Support cross-promotion of AEM services and membership offerings through exhibitor and member interactions.
- Accurately enter and update correspondence, member records, and contracts within AEM’s internal database (SMART).
- Conduct proactive outreach to support member engagement, exhibitor registration, and invoice follow-up.
- Assist in the preparation, coordination, and facilitation of exhibitor webinars, including logistical and administrative support.
- Workshops on career-pathing, networking, resume building, Microsoft Excel, and more
- Thorough performance review process
- Intern group lunches and activities
- Professional photoshoot
- Volunteering opportunities
About AEM:
AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.